Warranty Claims

Something not right? We’ve got you.

Every GSafe product comes with a 1-Year Warranty for superior quality and reliability. If your GSafe product isn’t working properly, file a claim below — it only takes a few minutes.

  1. 1 Fill out the formTell us where you bought your GSafe product, your purchase details, and what’s wrong with it.
  2. 2 Upload your proofAdd clear photos or videos showing the issue so our QA team can assess it quickly.
  3. 3 We’ll email youGSafe reviews every claim and contacts you with instructions. Please wait for our confirmation before sending or returning the product.

File your claim

Have these ready so our QA team can review your request as soon as possible:

  • Your order number (GSafe website) or proof of purchase (receipt or invoice)
  • Your date of purchase
  • A clear description of the issue
  • Photos or videos showing the problem

Purchased from a GSafe Authorized Dealer?

GSafe products purchased from authorized dealers are also covered by our 1-year warranty against manufacturing defects.

You may submit your warranty claim directly to GSafe, or your authorized dealer may assist you with the process.

All warranty claims are reviewed and approved by GSafe. Valid proof of purchase from the authorized dealer is required.

Warranty claim form

Where did you purchase your GSafe product? *
Photos / videos of the issue *
    Files too big? Paste a Google Drive link instead

    We appreciate your patience and are committed to resolving your issue as quickly as possible.

    Good to know

    Warranty questions, answered.

    How long is the GSafe warranty?

    Every GSafe product is covered by a 1-year warranty against manufacturing defects, counted from your date of purchase.

    I bought from a GSafe Authorized Dealer. Am I covered?

    Yes. Products bought from GSafe Authorized Dealers have the same 1-year warranty against manufacturing defects, starting from your date of purchase. Submit your claim with this form, or ask your dealer to help you. All claims are reviewed and approved by GSafe, and valid proof of purchase from the dealer is required.

    What do I need to file a claim?
    • Bought on the GSafe website: your order number
    • Bought from an authorized dealer: the dealer’s name and branch, your receipt or reference number, and a photo or PDF of your proof of purchase
    • Your date of purchase
    • A clear description of the issue
    • Photos or videos showing the problem
    What happens after I submit?

    GSafe reviews every claim and will contact you by email with further instructions. Please wait for our confirmation before sending or returning the product.

    My video is too large to upload. What can I do?

    Try a shorter clip that clearly shows the issue, or upload it to Google Drive (set sharing to “Anyone with the link”) and paste the link in the form.

    Who can I contact for help?

    Email us anytime at support@gsafeofficial.com.