Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by GRS Enterprises Inc. under the GSafe brand (“GSafe,” “GSafe Official,” “we,” “us,” or “our”).

Throughout the site, the terms “we,” “us,” and “our” refer to GSafe. GSafe offers this website, including all information, tools, products, features, and services available through the site (collectively, the “Service”), subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using any part of the Service, you agree to be bound by these Terms of Service and by the policies referenced herein, including our Privacy Policy, Refund Policy, and Shipping Policy.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the Service or place an order through our website.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services online.

Nothing in these Terms is intended to exclude, restrict, or waive any rights or remedies that cannot lawfully be excluded under applicable Philippine law.

SECTION 1 – ELIGIBILITY AND ONLINE STORE TERMS

You must be at least 18 years old, or otherwise have the legal capacity to enter into a binding agreement under Philippine law, to place an order through our website.

If you purchase a product on behalf of another person, you represent that you are authorized to do so and that the intended recipient will use the product lawfully and responsibly.

You may not use our website, products, or Services for any illegal, fraudulent, abusive, or unauthorized purpose or in violation of any applicable law or regulation.

Any breach of these Terms may result in the restriction or termination of your access to the Service, subject to applicable law.

SECTION 2 – LAWFUL AND RESPONSIBLE USE OF PRODUCTS

GSafe products are intended for lawful personal safety, preparedness, and related purposes.

Certain products offered by GSafe may require particular care in their possession, transportation, storage, handling, or use. Customers are responsible for familiarizing themselves with and complying with applicable national and local laws and regulations relating to products they purchase.

Products must not be used to threaten, intimidate, assault, injure, harass, or commit any unlawful act.

We reserve the right to refuse, cancel, or limit an order where we reasonably believe that completing the transaction would violate applicable law, regulatory requirements, courier restrictions, or these Terms.

Customers should carefully read and follow all product instructions, warnings, manuals, labels, and safety information supplied with the product.

SECTION 3 – PRODUCT INFORMATION, AVAILABILITY, AND PRICING

We make reasonable efforts to ensure that product descriptions, specifications, images, colors, prices, availability, and other information displayed on our website are accurate.

Actual product colors may vary slightly depending on lighting, photography, screen settings, manufacturing batches, or other reasonable variations.

Unless otherwise indicated, prices displayed on our Philippine website are in Philippine pesos (PHP).

Prices, promotions, bundles, free gifts, discounts, and product availability may change from time to time. Any applicable conditions relating to a promotion will be disclosed together with the promotion.

We reserve the right to limit quantities, discontinue products, or correct pricing or product-information errors. If an error materially affects an order that has already been placed, we will contact the customer and provide an appropriate resolution, including a refund when applicable.

SECTION 4 – ORDERS AND ORDER ACCEPTANCE

Submitting an order means that you are offering to purchase the products contained in your order subject to these Terms.

An automated order confirmation indicates that we have received your order. We may need to verify payment, inventory, shipping information, fraud indicators, product availability, or other relevant details before fulfilling the order.

We may cancel or refuse an order for legitimate reasons, including:

  • Product unavailability;

  • Obvious pricing or listing errors;

  • Incomplete or incorrect customer information;

  • Suspected fraudulent activity;

  • Repeated abuse of Cash on Delivery privileges;

  • Delivery restrictions;

  • Legal or regulatory restrictions; or

  • Other circumstances that reasonably prevent us from completing the transaction.

If we cancel an order after receiving payment, we will refund the amount due in accordance with applicable law and our Refund Policy.

SECTION 5 – BILLING AND PAYMENT INFORMATION

You agree to provide accurate, current, and complete billing, shipping, contact, and account information.

Available payment methods will be displayed during checkout and may vary depending on your location, order amount, payment provider, or other factors.

For Cash on Delivery orders, where available, customers are expected to provide accurate delivery information and be reasonably available to receive their order.

We may restrict future Cash on Delivery transactions in cases of repeated unjustified refusals, fraudulent orders, or misuse of the Service. This does not affect any non-waivable consumer rights provided by law.

SECTION 6 – SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy, which forms part of these Terms.

Estimated delivery periods are estimates and may be affected by courier operations, weather, natural disasters, holidays, high-volume periods, incorrect delivery information, inaccessible locations, or other circumstances outside our reasonable control.

We will nevertheless comply with our obligations as an online merchant under applicable Philippine consumer and e-commerce laws.

Customers are responsible for providing a complete and accurate recipient name, delivery address, mobile number, and other information reasonably necessary to complete delivery.

Please review our Shipping Policy for our current processing times, delivery estimates, fees, same-day delivery arrangements, and other shipping conditions.

SECTION 7 – RETURNS, REFUNDS, REPLACEMENTS, AND WARRANTIES

Returns, refunds, replacements, and warranty claims are governed by our Refund Policy and applicable Philippine law.

Nothing in these Terms or our Refund Policy is intended to remove a consumer's rights to remedies available under the Consumer Act of the Philippines (Republic Act No. 7394), the Internet Transactions Act of 2023 (Republic Act No. 11967), or other applicable laws.

Where applicable, consumers may be entitled to repair, replacement, refund, or other remedies when a product is defective, malfunctions without the customer's fault, does not conform to the description or warranty, or otherwise gives rise to a remedy under applicable law.

Change-of-mind requests are not automatically entitled to a refund or replacement unless permitted under our Refund Policy, a specific promotion, an applicable platform policy, or applicable law.

Products damaged through misuse, unauthorized modification, improper handling, failure to follow instructions, accidents, ordinary wear and tear, or other circumstances not attributable to a product defect may not qualify for warranty coverage, subject to applicable law.

If a product includes a specific GSafe warranty, the warranty period, coverage, exclusions, and claim procedure stated on the relevant product page, warranty card, manual, or other warranty documentation form part of the terms of sale for that product.

SECTION 8 – PRODUCT SAFETY AND LIMITATIONS

GSafe products are designed to support personal safety and preparedness, but no personal safety product can guarantee protection from crime, injury, loss, or harm in every situation.

Effectiveness may depend on factors including proper use, product condition, circumstances, environment, distance, user response, and other factors outside our control.

Customers should:

  • Read and follow product instructions before use;

  • Store products responsibly and securely;

  • Keep appropriate products away from children and unauthorized users;

  • Avoid intentionally testing safety devices on another person; and

  • Regularly inspect, charge, maintain, or replace products where appropriate.

GSafe products are not substitutes for responsible safety practices, professional emergency assistance, medical assistance, police assistance, or other emergency services when such assistance is required.

SECTION 9 – ACCURACY OF INFORMATION

We endeavor to maintain accurate and current information on our website. However, occasional typographical errors, technical inaccuracies, outdated information, or omissions may occur.

We reserve the right to correct such errors and update website information when appropriate.

Historical, educational, blog, FAQ, or informational content is provided for general reference and should not be treated as professional legal, medical, security, or emergency advice.

SECTION 10 – PERSONAL INFORMATION AND PRIVACY

Your submission and our processing of personal information through the website are governed by our Privacy Policy and applicable data-protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

We may process information reasonably necessary to fulfill orders, process payments, arrange delivery, provide customer support, prevent fraud, comply with legal requirements, administer warranties, and operate our business, as further described in our Privacy Policy.

Please review our Privacy Policy for details regarding what information we collect, why we collect it, how it may be shared, how long it may be retained, and the rights available to data subjects.

SECTION 11 – USER REVIEWS, COMMENTS, AND SUBMISSIONS

If you submit a product review, photograph, video, feedback, testimonial, suggestion, or other content to us, you represent that you have the right to provide that content.

You grant GSafe a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and share content that you voluntarily submit to us for legitimate business and marketing purposes, subject to applicable privacy and intellectual-property laws.

We will not intentionally misrepresent or materially alter the substance of a genuine customer review in a misleading manner.

You may not submit content that:

  • Is false or intentionally misleading;

  • Infringes another person's intellectual-property or privacy rights;

  • Contains unlawful, abusive, threatening, obscene, or defamatory material;

  • Contains malware or malicious code; or

  • Falsely impersonates another person.

We reserve the right to moderate or remove content where reasonably necessary or legally required.

SECTION 12 – PROHIBITED USES

You may not use our website or Service:

(a) for any unlawful purpose;

(b) to encourage or participate in unlawful acts;

(c) to infringe intellectual-property, privacy, or other rights;

(d) to submit fraudulent or misleading information;

(e) to harass, threaten, abuse, discriminate against, or harm another person;

(f) to upload malicious software or code;

(g) to collect another person's personal information without lawful authority;

(h) to spam, phish, scrape, crawl, or otherwise misuse the website;

(i) to interfere with the security or proper operation of the Service;

(j) to circumvent security or access controls; or

(k) to purchase or use products for unlawful purposes.

We may suspend or terminate access to the Service for violations of this section.

SECTION 13 – INTELLECTUAL PROPERTY

Unless otherwise indicated, the GSafe name, logos, website content, photographs, graphics, product materials, manuals, text, designs, videos, and other original materials are owned by or licensed to GSafe and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, commercially exploit, modify, republish, or use our protected materials without prior written permission, except where permitted by law.

SECTION 14 – THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including Shopify, payment processors, couriers, social-media platforms, applications, tracking services, or other external websites.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not own or control, except to the extent that responsibility cannot legally be excluded or where applicable law makes us responsible for matters arising from the transaction.

SECTION 15 – OPTIONAL TOOLS AND WEBSITE FEATURES

We may provide access to tools, integrations, applications, or features supplied by third parties.

Your use of optional third-party tools is subject to the applicable provider's terms and policies.

We may introduce, modify, suspend, or discontinue website features from time to time, subject to applicable law and without affecting rights already accrued from completed transactions.

SECTION 16 – DISCLAIMER OF WARRANTIES

We do not guarantee that the website itself will always operate uninterrupted, error-free, or without temporary technical issues.

Except for warranties expressly provided by GSafe or rights and warranties imposed by applicable law, the website and its informational features are provided on an “as available” basis.

Nothing in this section excludes or limits any statutory warranty, consumer remedy, product-liability obligation, or other right that cannot lawfully be waived or excluded under Philippine law.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, GSafe will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control or from improper or unlawful use of our products.

This limitation does not apply where liability cannot lawfully be limited or excluded, including any rights or remedies granted to consumers under applicable Philippine law.

Customers remain responsible for using products responsibly, lawfully, and according to the manufacturer's or GSafe's instructions.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless GSafe, GRS Enterprises Inc., and their respective officers, employees, representatives, service providers, and affiliates from third-party claims arising directly from your unlawful misuse of the website or products, your material violation of these Terms, or your infringement of another person's rights.

This section does not limit any consumer rights or impose liability on a customer where doing so would be prohibited by applicable law.

SECTION 19 – CUSTOMER CONCERNS AND INTERNAL REDRESS

We want customers to contact us directly if there is a problem with an order, product, warranty claim, delivery, payment, or other transaction.

You may submit your concern through our official customer-support channels or by email at support@gsafeofficial.com.

We will endeavor to investigate and resolve complaints fairly and within a reasonable period.

Where Republic Act No. 11967 and its implementing rules apply, customers should first avail themselves of the applicable internal redress mechanism. Under the law, such mechanism is considered exhausted when a complaint remains unresolved after seven (7) calendar days from filing.

Nothing in this section prevents a consumer from exercising rights or remedies available through the Department of Trade and Industry, other competent government agencies, alternative dispute-resolution mechanisms, or courts as provided by law.

SECTION 20 – TERMINATION

These Terms remain effective while you use our Service.

We may suspend or terminate access to the Service where reasonably necessary due to fraud, unlawful activity, security risks, abuse, or a material violation of these Terms.

Rights, obligations, payments, liabilities, warranties, and other provisions that by their nature should survive termination will continue to apply after termination.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed to the extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 22 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, product-specific warranty terms, and other policies expressly incorporated by reference, constitute the agreement governing your use of our website and purchases made through it.

Failure by GSafe to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision.

SECTION 23 – GOVERNING LAW

These Terms and transactions made through our Philippine online store are governed by the laws of the Republic of the Philippines, without limiting any rights granted to consumers under applicable law.

Any dispute will be subject to the jurisdiction of the appropriate courts, government agencies, or dispute-resolution bodies as provided by Philippine law.

SECTION 24 – CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes to our business, website, products, policies, technology, or applicable legal requirements.

The most current version will be posted on this page together with its updated revision date.

Changes will apply prospectively except where applicable law requires otherwise. Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

Questions, concerns, complaints, or notices regarding these Terms may be sent to:

GSafe | GRS Enterprises Inc.
Unit 25D, 2/F Zeta II Bldg.
191 Salcedo St., Legaspi Village
San Lorenzo, Makati City, Philippines

Email: support@gsafeofficial.com
Website: gsafeofficial.com
Mobile/Landline: 0976-388-5219

You may also reach us through the official contact channels listed on our website.