Refund policy

At GSafe, we want you to be confident with every purchase. If you experience an issue with your order, please contact us so we can assist you.

30-Day Return Period

You may request a return within 30 days from the date you receive your order.

For non-defective items, the product must be:

  • Unused and in its original condition
  • Complete with its original packaging, accessories, manuals, and other included items
  • Accompanied by proof of purchase or order information

Returns are subject to inspection and approval.

To request a return, contact us at support@gsafeofficial.com and provide your order number, the item involved, and the reason for your return.

Please do not send an item back without first contacting us. Unauthorized returns may not be accepted.

Defective, Damaged, or Incorrect Items

Please inspect your order upon receiving it.

If your item arrives damaged, defective, malfunctioning, incomplete, or different from what you ordered, contact us as soon as possible at support@gsafeofficial.com.

Please provide your order number together with photos and/or a short video showing the issue when applicable. This helps us evaluate and resolve your concern more quickly.

Depending on the circumstances and applicable consumer laws, an eligible claim may be resolved through repair, replacement, refund, or another appropriate remedy.

For approved returns involving defective, damaged, or incorrectly delivered items, GSafe will cover the reasonable cost of return shipping.

Change-of-Mind Returns

We may accept change-of-mind returns within the 30-day return period provided that the item is unused, unopened where applicable, complete, and in its original condition and packaging.

Return shipping costs for approved change-of-mind returns will be shouldered by the customer.

Original shipping fees and other delivery charges are generally non-refundable unless the return is due to an error on our part, a defective product, or otherwise required by applicable law.

Items That Cannot Be Returned for Change of Mind

For safety and product-integrity reasons, we may not accept change-of-mind returns for:

  • Products that have been used, activated, discharged, damaged, or altered after delivery
  • Products with missing accessories, components, packaging, or manuals
  • Products damaged due to misuse, improper handling, accidents, or failure to follow product instructions
  • Personalized or specially ordered products, if applicable
  • Clearance or final-sale items, unless the item is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable consumer law

These exclusions do not limit your rights regarding defective, malfunctioning, incorrectly delivered, or non-conforming products under applicable Philippine consumer laws.

Exchanges

If you would like a different product, color, or variant, please contact us first.

Depending on availability and the condition of the returned product, we may arrange an exchange or ask you to return the original item and place a new order.

Any price difference and applicable shipping charges for voluntary exchanges may be shouldered by the customer.

Warranty Claims

Selected GSafe products are covered by our 1-Year Warranty, subject to the applicable warranty terms and conditions.

The 30-day return period is separate from your product warranty. If a covered product develops a qualifying defect after the 30-day return period, please contact us at support@gsafeofficial.com so we can evaluate your warranty claim.

Damage caused by misuse, accidents, unauthorized modification, improper storage, or failure to follow product instructions may not be covered by the warranty, subject to applicable consumer laws.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

If approved, the refund will be processed using the original payment method whenever possible. Processing times may vary depending on your bank, card issuer, payment provider, or payment method.

If a refund has been approved but you have not received it within 15 business days, please contact us at support@gsafeofficial.com.

Contact Us

For return, refund, exchange, or warranty concerns, please contact:

GSafe | GRS Enterprises Inc.
Email: support@gsafeofficial.com