Shipping Policy

Thank you for shopping with GSafe. We aim to process and deliver your orders as quickly and securely as possible.

This Shipping Policy explains our available shipping methods, estimated delivery times, shipping fees, and other important information regarding the delivery of orders placed through gsafeofficial.com.

Order Processing

Orders are processed on business days, excluding Sundays, public holidays, and other non-working days.

Once your order has been prepared and handed over to the courier, you will receive shipping or tracking information when available.

During major sales, holidays, severe weather, courier disruptions, or periods of unusually high order volume, processing and delivery may take longer than usual.

Standard Delivery

Standard orders are generally shipped through J&T Express or another courier selected by GSafe when necessary.

Estimated delivery times after dispatch are:

• Metro Manila / NCR: approximately 2–4 days
• Luzon: approximately 2–4 days
• Visayas: approximately 3–6 days
• Mindanao: approximately 3–8 days

These are estimated delivery times only and are not guaranteed.

Actual delivery times may vary depending on the destination, courier operations, weather conditions, holidays, local restrictions, unforeseen events, or other circumstances beyond our reasonable control.

Shipping Fees

For orders placed through our official website:

• Orders worth ₱1,200 or more: FREE standard shipping

Any applicable shipping fee will be shown during checkout before you complete your purchase.

Special delivery arrangements or locations outside our normal delivery coverage may be subject to additional charges. We will inform you before proceeding if additional charges apply.

Same-Day Delivery

Same-day delivery may be available for eligible locations within Metro Manila and nearby serviceable areas through Lalamove or another on-demand delivery provider.

Our same-day delivery cut-off is generally 5:00 PM.

Orders received or confirmed after the cut-off may be scheduled for the next available business day.

Same-day delivery is subject to:

• Delivery address and serviceability;
• Rider availability;
• Traffic and weather conditions;
• Product availability;
• Order confirmation and payment requirements; and
• Other operational considerations.

Availability of same-day delivery is not guaranteed until confirmed by GSafe.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations through supported courier services such as J&T Express.

For same-day deliveries through Lalamove, COD availability may be limited, and the maximum COD amount is generally ₱2,000.

COD options may vary depending on the delivery location, order amount, courier availability, or other applicable restrictions.

GSafe reserves the right to require advance payment for certain orders where COD is unavailable or unsuitable.

Order Tracking

If tracking information is available for your order, we will provide your tracking number through the contact information associated with your order.

Please allow some time after dispatch for the courier's tracking system to update.

Once an order has been handed over to the courier, tracking information and delivery status may also be viewed directly through the courier's tracking system.

Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient's full name;
• Complete shipping address;
• Correct mobile number;
• Building, unit, subdivision, barangay, or landmark details when applicable; and
• Any information reasonably necessary for successful delivery.

Please review your shipping details carefully before completing your order.

If you notice an error in your delivery information, contact us as soon as possible at support@gsafeofficial.com.

We will do our best to assist you. However, once an order has already been dispatched, we may no longer be able to change the delivery information.

Failed Delivery Attempts

Please ensure that someone is available to receive the parcel and that the contact number provided with your order is reachable.

A delivery may be unsuccessful if, for example:

• The recipient is unavailable;
• The courier cannot contact the recipient;
• The shipping address is incomplete or incorrect;
• Access to the delivery location is restricted; or
• The recipient refuses the parcel without prior arrangement with GSafe.

If an order is returned to us because of unsuccessful delivery for reasons attributable to the customer, additional shipping charges may apply if the customer requests redelivery.

If the delivery failure was caused by an error on our part or by circumstances for which GSafe is responsible, we will assist you with an appropriate resolution.

Returned-to-Sender Parcels

If a parcel is returned to GSafe by the courier, we will review the reason for the return.

If the return was caused by an incorrect or incomplete address, an unreachable recipient, repeated unsuccessful delivery attempts, or refusal of the parcel without a valid product-related concern, the customer may be responsible for applicable redelivery costs.

For defective, damaged, incorrect, or otherwise eligible items, please refer to our Return & Refund Policy.

Damaged or Tampered Packages

Please inspect the condition of the package upon delivery whenever reasonably possible.

If your parcel appears significantly damaged, opened, or tampered with, please document its condition through photos or video before or while opening it.

If the product itself is damaged, defective, incomplete, or incorrect, contact us as soon as possible at:

support@gsafeofficial.com

Please include your order number and relevant photos or videos so we can evaluate your concern.

Please refer to our Return & Refund Policy for information regarding eligible remedies.

Delayed or Lost Shipments

Courier delays can occasionally occur due to weather, operational disruptions, holidays, high parcel volumes, natural disasters, transportation interruptions, or other circumstances outside our reasonable control.

If your tracking information has not updated for an unusual period or you believe your parcel may have been lost, please contact us and we will assist in coordinating with the courier.

A delayed shipment does not necessarily mean that the parcel has been lost.

If the courier confirms that a shipment has been lost, we will evaluate the order and arrange the appropriate resolution.

Delivery Restrictions

Certain GSafe products may be subject to courier, transportation, destination, or other shipping restrictions.

Because our product range includes personal safety products, some products may not be eligible for certain delivery methods or destinations.

If we are unable to ship a product to your location or through your selected delivery method, we will contact you to discuss available alternatives.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or dispatched.

Once an order has already been handed over to the courier, cancellation or changes may no longer be possible.

Please refer to our Return & Refund Policy for additional information regarding returns after delivery.

Contact Us

For questions regarding your order, shipping, tracking, or delivery, please contact:

GSafe | GRS Enterprises Inc.
Email: support@gsafeofficial.com
Business Address: Unit 25D, 2/F Zeta II Bldg., 191 Salcedo St., Legaspi Village, San Lorenzo, Makati City, Philippines